Returns & Shipping
SHC RETURN PORTAL LINK
We are pleased to accommodate returns from United States based customers within 30 days after the order ship date on all items, unless the item is opened, worn, or tampered with or marked as a final sale item. Original packaging is required. If return items do not meet these terms, the returned items will be shipped back to the buyer at the buyer's expense. We do not accept returns for items shipped internationally.
Use the easy SHC RETURNS PORTAL to print a prepaid shipping label. Once we receive your shipped return, a $15 fee will be deducted from your return for the use of this label.
You may also ship the returns back using your own shipping method. However, we recommend that you send your package with tracking and insurance as Simply Hair Co does is not responsible for lost returns.
CAN I RETURN FINAL SALE ITEMS?
Any items that are marked as "final sale" do not apply for a return. Thank you for your understanding.
*All orders over $89 USD include FREE standard shipping to the US. Kindly note, we are not currently shipping to Hawaii, Alaska, PO Boxes, and U.S outlying islands. Applicable rates apply. Your order is shipped from our warehouse located in Illinois (USA).
- Any order being shipped to a destination outside of the united states may be subject to import duties and taxes that are levied and collected during checkout. A summary of these charges will be included in the 'Taxes' and/or 'Duties' line(s). The order total presented at checkout will be the exact amount that you will be billed. there will not be any additional costs billed upon delivery or due as c.o.d. charges.
- When placing an order for delivery outside the united states, you are considered the importer of record and must comply with all applicable laws and regulations. charges for duties, taxes, and the carrier's collection fee are in addition to your shipping charge and must be borne by you.
- Some items may require special handling as specified by federal, state, and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.
- All prices are shown in u.s. dollars ($usd). the item price is exclusive of any import duties, taxes, and shipping charges. such fees will be calculated at the time of checkout, and will be displayed under 'duties' and 'taxes', also in u.s. dollars ($usd).
- By ordering goods from this website, i hereby authorize a licensed customs broker chosen by the operator of the website to act as my agent and to transact business with the applicable border services agency to clear my merchandise, and account for applicable duties and taxes.
- International orders are subject to duties, customs, and value added taxes. If you are shipping your order outside of the continental united states, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the united states and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination. These charges must be paid upon placing your order.
It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT guarantee to ship orders the same day. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox after 2 business days, please double check your junk/spam or promotions folder. Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).