Refund policy

We are pleased to accommodate returns from United States based customers within 30 days after the order ship date on all items, unless the item is opened, worn, or tampered with or marked as a final sale item. Original packaging is required. If return items do not meet these terms, the returned items will be shipped back to the buyer at the buyer's expense. We do not accept returns for items shipped internationally.

Use the easy SHC RETURNS PORTAL to print a prepaid shipping label. Once we receive your shipped return, a $15 fee will be deducted from your return for the use of this label. 

You may also ship the returns back using your own shipping method. However, we recommend that you send your package with tracking and insurance as Simply Hair Co does is not responsible for lost returns.

Any items that are marked as "final sale" do not apply for a return. Thank you for your understanding.